Introduction
These terms and conditions govern the use of Copper Guardian.com (“this website”) and the purchase of any goods from it. By accessing, using or browsing this website, you agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. These Terms and Conditions may be amended from time to time by posting any changes at this website, without providing notice to you.
Warranties You Provide
You warrant and acknowledge that you are over the age of 18 and that you have the legal capacity to enter into a legally binding contract; the information you provide on the website is correct, complete and current and free from any programming bugs or computer viruses, faults or errors; you will comply with all applicable laws in relation to any transactions entered into on the website and you will not use the website for any illegal or fraudulent purpose; you are purchasing the goods on this website for personal, non-commercial use only and the goods will not be resold; and you will not impersonate any other person or allow any other person to impersonate you in use of the website.
Shopping
Orders placed on the website will be subject to Copper Guardian’s terms and conditions of supply. The Copper Guardian product and services promoted on the website are subject to availability and may change from time to time. Copper Guardian may, at any time and without notice to you, discontinue any product or service currently available on the website. If you have already placed an order and the product becomes unavailable, Copper Guardian will notify you and refund you accordingly.
An order placed by you on the website is only an offer by you to purchase a Copper Guardian product for the price (including other charges) as displayed on the website. Copper Guardian reserves the right to accept or reject your offer for any reason whatsoever. Your purchase contract with Copper Guardian will only come into existence when Copper Guardian advises you that it has accepted your order and it has confirmed receipt of your payment.
Status of Order
You will receive an order confirmation via email upon receipt of your order and successful processing of your payment. For all Australian customers a further email will be sent upon dispatch of your goods containing a consignment number that can be tracked through Australia Post. For overseas customers, depending on your method of shipping a tracking email may or may not be sent. All enquiries relating to your order’s shipping status can be directed to hello@copperguardian.com
Copper Guardian is not responsible for any loss you or a third party suffers for a delay or failure to process your order, or deliver products due to inaccurate or incomplete details provided in an order.
Website Security
Should any unauthorised charges appear on your credit card as a result of shopping with Copper Guardian, you must notify your credit card provider in accordance with its reporting rules and procedures. We will cover the liability of purchases made through this website only if the unauthorised use of your credit card resulted through no fault of your own. Further detail about the protection of your information are in eluded in our Privacy Policy.
Returns
Our product(s) come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
If your product arrives damaged, get in touch with us as soon as you ascertain that the item is damaged. The resupply of product in these circumstances will not incur shipping charges.
Contact details: Email: hello@copperguardian.com
In a sentence or two, let us know the reason for the refund request as this will help us with future product development.
All returns will require:
Prices
The price of product and other charges displayed on the website may change at any time. Prices do not include shipping and handling costs. These charges will be shown at the conclusion of your shopping and will be dependent on delivery, method and location. All prices shown on our website are inclusive of GST, and you are responsible for the payment of GST imposed on any product ordered from the website, as well as for the payment of any other associated taxes or duties. Any change to the GST rate will automatically be applied to the price of our product. If you reside outside of Australia, the prices reflected on the website will be charged, no GST will be collected, but your order may be subject to the application of other incidental charges (such as duty clearance charges) which it is your responsibility to pay.
Shipping
Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved and the receiving address is verified. If the item is not currently in stock, you will be notified by email and refunded if you have been charged.
Please note that if your order is being delivered to an office building, apartment, complex or similar facility, or to a public institution such as a hospital, hotel or school, the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.
Copper Guardian delivers Australia wide only via Australia Post or courier service. Your delivery company is responsible for ensuring the product is delivered to you.
Disclaimers
Copper Guardian makes every effort to ensure that information on the website is accurate but does not warrant that the information will be error-free. The website contents are provided to you on “as is” basis and Copper Guardian reserves the right to modify and correct errors at any time.
Copper Guardian has attempted to accurately depict the product(s) offered on the website. However, because the depiction of a product is dependent on your computer monitor, Copper Guardian cannot guarantee that such depiction will be accurate. The product may appear larger or smaller than their actual size, or the colours slightly different, depending on your monitor.
Copper Guardian may make changes to these Term and Conditions from time to time, but the Terms and Conditions which apply at the time you place each order for product are those that govern your order.
Copyright
Copyright in this website and its content is the property of Copper Guardian Pty Ltd. You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including any commercial use of the content of this site, is strictly prohibited.
Copper Guardian Pty Ltd recognises that your personal information is important and that you may be concerned with its collection, use and disclosure. In accordance with the Privacy Act 1988, this Privacy Policy explains how personal information is treated as you access and interact with Copper Guardian through the Website. It regards our customers, the visitors to our website, our social media pages, and all other online digital services.
What We Collect
Our Privacy Policy applies to the personal information we collect, store, maintain, and use. This information may include: your name, address, phone and other contact detail (email, fax), date of birth, gender, purchases, orders, etc., method of payment. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information, products or services. We do not store your credit card details in any way; they are secured by 128-bit SSL encryption and transmitted directly by you to our payment processing provider.
How We Collect It
The personal information we collect is usually supplied directly by you through our Website. For example, the details you provide when you place an order, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. There are also certain situations in which we may collect personal information about you from someone else. For example, we may collect information from third parties including public sources, your organisation, your representatives and information service providers.
We also receive and store certain types of information through the use of cookies when you interact with Copper Guardian via the Internet. Cookies are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser. Most internet browsers are pre-set to accept cookies We use this information to help us make our site more useful to visitors and to better understand how and when our site is used, as well as to keep you informed of events and activities via advertising. This information is not linked to any personal information you may provide and cannot be used to identify you. If you prefer not to receive cookies you can adjust your Internet browser to disable or to warn you when cookies are used.
Why We Collect It
We collect personal information for a number of reasons, including to: deliver, administer and improve the products that we offer you, complete other transactions with you or on your behalf, protect against fraud or theft, provide offers and promotions that we consider may be of interest or benefit to you, conduct market research, work with our related companies and service providers, maintain and update our records, protect and uphold the rights, property and safety of us, our customers and others, for internal business purposes, e.g. to process job applications, facilitate acquisitions and potential acquisitions of our business and assets and generally provide you with a premium customer experience.
Who We Share It With
We may exchange your personal information with another company who perform part of our service delivery or provide other support services to us. For example, organisations that assist us with postal, data processing and analysis, research, mail, promotional, customer contact, technology, banking, payment, debt collection and maintenance services. We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include emergency situation dan assisting law enforcement agencies.
We use external shipping companies, such as Australia Post to ship your order and a credit card processing company to process your purchases of our product. It is necessary for us to provide your personal information to these companies in order that we can process and deliver your order. These companies are not allowed to retain, share, store or use personal information for any secondary purposes.
Third Party Sites
This Website may contain links to other websites operated by third parties (such as YouTube). Be aware that this privacy statement only applies to the personal information that we collect through this Website. We are not responsible for the collection, storage or usage of personal information at any such third party websites and you should review the privacy policy of any Website you visit.
Use Outside Australia
Visitors from outside Australia are welcome. However, this in an Australia based website and this privacy statement governs the personal information collected at this Website irrespective of where you may be located when you visit the Website and interact with it. This means your personal information may be stored outside the country in which you are located and any government authorities which have jurisdiction over the Website may be entitled to access any personal information provided. Some of the jurisdictions in which these third parties are located may have less protective privacy and data protection laws than Australia.
Security
We use all reasonable endeavours to keep your information in a secure environment and to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure..
Children
We will not knowingly collect information from any unsupervised person under the age of 18. If you are under 18 years of age, you must not submit any personal information to us unless you have the consent of, and are being supervised by, a parent or legal guardian.
How to Access Your Information
You may review or change your personal information related to your use of our services through our Contact Us page.
Normally, we will provide a record of your personal information to you via your preferred contact method (phone, email, or mail). If your request is unlawful or may interfere with the privacy of others, we may reasonably refuse to provide access to your personal information. If you would like us to update or amend your personal information, please Contact Us and we will make the requested amendments. We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed. Please provide sufficient detail about the information in question to help us locate it. We will then use all commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action. Where you express any concerns that we have interfered with your privacy or otherwise breached the Australian Privacy Principles, we will swiftly respond to let you know how your concern will be handled.
Changes to Our Privacy Policy
We reserve the right to change this Privacy Policy by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modification or updates. Your continued use of our services after any changes ave been posted on our website indicates your acceptance of these changes.
If you have any questions regarding our privacy policy or any other matter, please Contact Us
Copper Guardian Pty Ltd
Email: www.copperguardian.com
Copper Guardian is not a medical device. Use only as directed. This product/information is not intended to prevent, diagnose, treat, or cure any disease or infection. Copper Guardian is not a substitute or replacement for standard hygiene or infection control practices. This content has not been evaluated by the TGA (Therapeutic Goods Administration) or the FDA (Food and Drug Administration).
You understand that any information such as content, graphics and images found within our website or text, is for general educational, entertainment, and information purposes only. You understand that such information is not intended nor otherwise implied to be medical advice or a substitute for medical advice, diagnosis or treatment. Links to external websites are provided for the user’s convenience and do not constitute an endorsement or a recommendation of any third party products.
The use of this product is solely the responsibility of the individual user. Discontinue use if there is irritation or reaction.
DO NOT USE IF YOU HAVE WILSON’S DISEASE OR A METAL ALLERGY. Keep out of the reach of children. Only use on children under adult supervision.
